DIRECT (applies only to purchases directly from Hwisel)
Hwisel values its relationship with you and offers you the option to return most products you purchase directly from Hwisel. You may return eligible products for credit, or a refund of the purchase price paid, less shipping and handling and any applicable restocking fees, as set forth in detail in the Return Policy below. This return policy applies only to purchases directly from Hwisel by internet, phone or the Hwisel online store.
Hwisel values its relationship with you and offers you the option to return most products you purchase directly from Hwisel. For all purchases not made directly from Hwisel, please check the return policy of the location from which you purchased your product.
30-Day Return Period for Certain Products and Accessories: Unless you have a separate agreement with Hwisel, or except as provided below, all hardware, accessories, peripherals and parts may be returned if requested and approved by Hwisel within 30 calendar days from the date on the packing slip or invoice for a refund or credit of the purchase price paid. Note that your refund or credit may be reduced by the amount of shipping and handling fees and any applicable restocking fees (as further described below). Any product returned to Hwisel without prior authorization from Hwisel will be considered an unauthorized return, and you will not receive a refund or credit for the product and Hwisel will not ship the product back to you. For instructions about requesting a return, see “How to Return a Product” below.
All approved returns must be received by Hwisel within 30 calendar days of the return approval date otherwise the amount of refund or credit may be reduced or eliminated if the product(s) are returned late.
Restocking Fees: Unless the product is defective or the return is a direct result of a Hwisel error, Hwisel may charge a restocking fee of 15% of the purchase price paid less shipping and handling, plus any applicable sales tax, which would be applied through a total reduced refund or credit.
Promotional Items: If you return a purchased item that qualified you for a discount, promotional item or promotional card and either (i) do not also return the discounted or promotional item or (ii) have already redeemed the promotional card, Hwisel may deduct the value of the discount, promotional item or redeemed card from any refund or credit you receive for the return of the purchased item.
How to Return a Product: Before returning a product, you MUST first contact Hwisel customer service and obtain a Credit Return Authorization (CRA) number before the end of the applicable return period. Hwisel will not accept returns without a CRA number. To find the appropriate phone number or to send an email to customer service to request a CRA number, go to Hwisel Contact us page and initiate a return online.
NOTE: You MUST follow these steps when returning a product:
Ship the product to Hwisel. Please note that all approved returns must be received by Hwisel within 30 days of the date that Hwisel issues the return authorization and instructions. Ship back all products you are seeking to return to Hwisel and for which you received a CRA number. For partial returns, your refund or credit may be less than the invoice or individual component price due to bundled or promotional pricing or any unadvertised discounts or concessions. Return the products in their original packaging, in as-new condition, along with any media, documentation and any other items that were included in your original shipment. You must ship the products at your expense, and make sure the shipment is insured, or accept the risk of loss or damage during shipment. Upon receipt of your return, Hwisel will issue a credit or refund of the purchase price paid, which may be reduced by the amount of shipping and handling fees and any applicable restocking fees subject to this policy.